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ESM CUSTOMER SERVICE

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CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@mysite.com

or fill in our contact form:

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FAQ

01

I’ve found the flavor of Sea Moss I want but can’t select my size

 

Our Flavor Infused Sea Moss comes in 4,10, 16, and 32oz. We can ship your order in Mason Jars or in our plastic juice pouches according to the size ordered.

03

Has my order been sent yet ?

 

You will receive an email when your order is placed and another email once the order has been shipped. We will also include the estimated deliver time.

05

Part of my order is missing

 

Competence is our watch-word. We will ensure each order is shipped as the order form placed depicts. We will ship any items that may be missing once we receive notification that an error has been made during our shipping and handling process.

07

Is it safe to order online?

 

When you place an order through our shopping basket, your personal information is protected by Secure Socket Layer (SSL) encryption technology, the industry standard security protocol for encoding sensitive information. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, the SSL transmission is indecipherable.

Encryption is based on the mathematical scrambling and unscrambling of messages. The type of encryption we use assigns two keys - one is a public key and one is a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it. The same key cannot both encrypt and decrypt information. So, information encrypted using the private key can only be decrypted using the public key, and vice-versa ensuring the security of your information.

This technology, together with our other security measures, protects your personal information as it moves from your computer to our server. We also restrict and limit access to customer information only to those employees who require it to carry out their business functions, and educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. We constantly monitor and adopt, as appropriate, new technological improvements designed to protect and ensure the accuracy and security of customer information.

In addition to protecting your personal information, we protect your order by fully insuring it all the way to your front door.

02

 

Can you give me more information about the Sea Moss?

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Our Flavor Infused Sea Moss products are loaded with vitamins from the tiny spiral yellow seaweed. It is extremely nutrient-dense, it's almost like nature's multi-vitamin. Sea Moss has 92 of the 110 minerals such as beta-carotene, vitamin B, vitamin C, and sulfur as well as minerals like magnesium, manganese, calcium, phosphorus, and zinc. All these contribute to healthy cell functioning in the body.

 

04

Can I track my order ?

 

Yes, each order can be tracked with the tracking number that will be supplied via email.

06

Which methods of payments can I use?

 

We accept major forms of Debit and Credit cards such as VISA, Master Card, and American Express.

08

Delivery - How much is it and how long does it take?

 

Our goal at Empyrean Sea Moss is to get your products to you as quick as possible to ensure that you are getting the best customer service possible. We ship Priority Express, which means you should receive your product in 1-2 business days.

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